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Submit a Ticket - Avinox Warranty
Your Name
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Your Email
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Shop Name
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Subject
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Fault Description
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What was done before the fault occurred? Example: bike washing, firmware update.
Actions Taken
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What troubleshooting actions were taken? Example: firmware update, replacement of power unit.
Size
S1/Small
S2/Medium
S3/Large
S4/X-Large
Model
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Druid CorE
Druid LitE
Frame Serial Number
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Serial Number From Bottom Of Front Triangle, Starts With VV
Motor Serial Number
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Found In App > About Devices > Serial Numbers > Motor.
Purchase Date!
Receipt
Must be .jpg file.
Activation Date
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Found In App > About Devices.
Avinox Firmware Version
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Found In App > About Devices > Devices Version.
App Version
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Found In App > About Devices > App Version.
Video Of Fault
Photo Of Complete Bike, Left Side
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Photo Of Complete Bike, Right Side
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Photo Of Fault Code
Screenshot Of Activation Date
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Photo Of Serial Number On Damaged Part
Submit